FAQ: Lumos Ultra - The New Standard In Bike Helmets
For the most up-to-date information about the status of our project, check our project updates on Indiegogo!

What if I want to change my address/color/size?

If you would like a different color or size from what you’ve chosen on Indiegogo, please feel free to change your choice in the final survey on Backerkit. We’ve already ordered a ton of material based off your choices in the on Indiegogo, so please change it only if you ABSOLUTELY have to.

You are free to edit your order (ie. color/size/MIPS/shipping country) on Backerkit until your survey has been locked. We will send you a notification when we are about to lock your Backerkit survey. After that, changes to your order CANNOT be accommodated.

You can update your shipping address within the same country until your address gets locked. Once you have submitted your answers, you will receive a confirmation email with all the details of your pledge.

Last updated: March 09, 2021 03:17

I want to get more helmets. How do I do that?

You have the option to add more helmets for the special Indiegogo price in the BackerKit survey. You can add more Ultra helmets and choose the size and color you like.

Last updated: February 02, 2021 01:19

Does it come with MIPS? What is MIPS?

Definitely! Everyone will have the chance to upgrade the helmet and add MIPS as an option for selected colours and sizes.

MIPS stands for Multi-Impact Protection System, and is a helmet-integrated brain protection system designed to provide additional brain protection in the event of angled or rotational impacts.

Last updated: January 24, 2021 20:16

I want to upgrade my helmet to MIPS. How do I do that?

On the BackerKit survey you’ll be able to update and upgrade your order and add MIPS to your Ultra helmets.

Last updated: January 24, 2021 20:05

Does MIPS impact the size of the helmet?

While in our past helmets the MIPS layer has made it slightly smaller on the inside, thanks to the MIPS/retention system integration that we’re utilizing for Ultra, that is not the case here.

Last updated: January 24, 2021 20:16

What sizes are available?

Ultra is the helmet for everyone. It is available in the sizes S, M-L and XL, and all have an adjustment system to adjust the tension.

Size S: 51 - 55 cm (20 - 21.6 inch) Size M-L: 54 - 61 cm (21.3 - 24 inch) Size XL: 61 - 65 cm (24 - 25.6 inch)

It’s a simple task to measure your head size. Grab a measuring tape and place it around your head, mid-forehead just above your ears. Make sure you keep it leveled and read the cms/inches.

Please note that adding MIPS to your helmet does NOT affect the size of the helmet.

Last updated: January 24, 2021 20:15

Which helmet size should I get? I’m just between sizes.

If you are just in between sizes, we recommend a size that’s bigger rather than smaller, since the bigger one can fit smaller heads, but a helmet that’s too small will be uncomfortable.

It’s a simple task to measure your head size. Grab a measuring tape and place it around your head, mid-forehead just above your ears. Make sure you keep it leveled and read the cms/inches.

Borderline between M/L and XL

If your head is 61.0 cm or less, we recommend you go with the M/L size.

If your head is > 62.0 cm, we recommend you go with the XL size.

If your head is in-between 61.0 - 62.0 cm, this is a little tricky and a bit of a toss up. M/L could fit you, but XL is probably the safer bet.

Borderline between S and M/L

If your head is 55.0 cm or less, we recommend you go with the S size.

If your head is > 55.0 cm, we recommend you go with the M/L size.

Last updated: January 24, 2021 20:17

How do I measure my head size?

It’s a simple task to measure your head size. Grab a measuring tape and place it around your head, mid-forehead just above your ears. Make sure you keep it leveled and read the cms/inches.

For reference you can check out this video: https://www.youtube.com/watch?v=BdOw9bkwzjY.

Last updated: January 24, 2021 20:17

What accessories does it come with? Can I add extra accessories?

The helmet will come with an universal USB-C charging cable and a remote control (Remote Lite) that can be attached to your handlebars.

In the Backerkit survey you have the option to add extra accessories to your pledge at a discounted price. Please note that some items have a limited availability.

Last updated: March 09, 2021 03:19

Does Ultra have a visor?

YES!! Ultra comes with a visor as an optional add-on. You can add the visor to your “order” in the Backerkit survey for a discounted price.

Last updated: January 24, 2021 19:49

What size do I choose for the visor?

Like the helmet, the visor comes in 3 sizes: S, M-L and XL.The size of your visor should match with the size of your helmet. For example, a visor for XL Ultra will ONLY fit well in a size XL Ultra helmet. So please choose the same size for your visor as for your helmet.

Last updated: January 24, 2021 20:07

What colors does Ultra come in?

The colors available to our Indiegogo backers are:

  • Charcoal Black
  • Jet White
  • Electric Lime
  • Deep Blue Mix
  • Bullish Red
Last updated: January 24, 2021 20:17

I cannot find my country on the shipping list/it says that shipping to my country will cost $999. Why?

As mentioned on our Indiegogo campaign page, we ship to selected countries worldwide. We wish we could ship to more locations, but we’re a small team and we’ve learnt the hard way that shipping a smart helmet with batteries in it to any and all countries in the world is not actually feasible for us at this stage. We DO ship to the following countries:

  • The contiguous United States & Canada
  • The UK, EU & Norway
  • Singapore & Malaysia
  • Australia & New Zealand

If your country is not in the list, perhaps a family member or friend could receive the helmet on your behalf? There are also companies that offer mail forwarding services, and which might be a solution to allow you to receive Ultra even if you do not live in a country we ship to.

Last updated: January 24, 2021 20:16

How can I pay? When will I get charged?

On Backerkit you can pay with a credit card. If you have filled in the survey before the deadline, your credit card will be charged soon after that. You will receive an email when successfully charged. If the credit card is declined, you are reminded to update the card. The new card will be charged as soon as it’s updated.

Last updated: January 24, 2021 19:53

Did you receive my survey responses? Can I have an overview / invoice?

Once you have submitted your answers, you will receive a confirmation email with all the details of your pledge. If you update your survey later, you will receive another email of the updated information.

Last updated: January 20, 2021 00:20

I need help filling in my survey. There is a technical problem with the survey.

You can contact Backer Support from the “Need Help” section of your survey, which appears in several places. If you’re already in your survey, you can reach the help section by clicking the “Need Help?” link in the top right corner.

Last updated: January 20, 2021 00:20

Can I change/cancel/refund/exchange the accessories I have ordered in Backerkit?

You are free to change and cancel any items you have added to your pledge in the Backerkit survey until the deadline. We will post an update on Indiegogo to let you know when we are about to lock the Backerkit surveys. Once your order has been locked, your credit card will be charged. We will then no longer be able to facilitate any changes and cancellations.

The support we get from our Indiegogo backers is what enables us to run and grow our business, gather customer feedback, design new products and improve existing ones. The funds we receive are allocated to various parts of the project, like product development and manufacturing. Hence we cannot afford to allow refunds and exchanges on the accessories/add-ons/apparel after your order has been locked.

Last updated: February 02, 2021 01:21

I just got my survey confirmation email, I see both Indiegogo and BackerKit reward choices, which is right?

In order to speed up production we used the Indiegogo surveys to get an understanding of color and size choices, however the answers to the BackerKit survey are the true source of knowledge, the answers you selected through BackerKit are going to be the rewards you are receiving. We apologize for any inconvenience and appreciate your understanding.

Last updated: January 24, 2021 20:19

When will you ship?

We will ship the helmets in several batches and the estimated shipping date depends on the type of helmet you have pledged for.

We will keep you updated on the progress and shipping dates on Indiegogo.

Last updated: January 24, 2021 20:19

How much are the shipping costs and custom fees?

Shipping, Taxes and custom fees will be calculated and paid for in Backerkit. Just enter your shipping address in Backerkit and all fees will be calculated accordingly.

Please note that taxes and VAT are subject to the laws and regulations of each individual country.

Last updated: January 24, 2021 20:19

Why don't you ship to my country?

We really apologize if you live in a country that we do not ship to. If we don’t ship to your country, believe us, we really wish we could. Unfortunately we’re a small team and we’ve learnt the hard way that shipping a smart helmet with batteries in it to any and all countries in the world is not actually feasible for us at this stage.

If your country is not on the list, perhaps a family member or friend could receive the helmet on your behalf? There are also companies that offer mail forwarding services, and which might be a solution to allow you to receive Ultra even if you do not live in a country we ship to.

Last updated: January 24, 2021 20:19

Does Ultra come with a remote?

Yes, Ultra comes with the Lumos Remote Lite included. If you would like to get a spare one, you can add it to your pledge in the Backerkit survey.

Last updated: January 20, 2021 00:20

Can I use my Kickstart/Matrix/Street remote (Lumos Remote) with Ultra?

Yes you can! It’s also good to know that you can pair up to two remotes with one helmet.

Last updated: January 20, 2021 00:20

What are the differences between the Ultra Remote and the Lumos Remote?

Both remotes will activate the turn signals on your helmet. If you wish to have the automatic brake light feature, then you can add the Lumos Remote to your pledge in the Backerkit survey. The Lumos Remote has a built-in accelerometer required to activate the brake lights on your Ultra helmet.

The Ultra remote (Lumos Remote Lite) comes with with a replaceable 3V Lithium battery CR2032 included, while the Lumos Remote has a chargeable battery and comes with a Lumos charging cable.

The Lumos Remote Lite will be attached to your handlebars directly, whereas the Lumos Remote comes with a quick release mount that can be attached to your handlebar for easy installation of the remote.

Last updated: January 20, 2021 00:20

I don’t want two remotes. Can you leave out Ultra Remote and send me the Lumos Remote at a discounted price?

It is logistically too complicated since all Ultra helmets leave the factory with the Ultra remote (Remote Lite) included. However, we have decided to offer the Lumos Remote to our backers at a discounted price. The price for the upgrade will be the same as if we would have left out the Lumos Remote Lite. The benefit is therefore passed onto our backers who will get a spare remote in case they need one, at no extra cost.

Last updated: January 20, 2021 00:20

Does it have any certifications?

Naturally! Ultra complies with the rigorous safety standards of the CPSC (USA), EN1078 (Europe) and AS/NZS 2063:2008 (Australia) and is certified accordingly.

Last updated: January 17, 2021 23:46

How much does it weigh?

We estimate that Ultra will weigh about 370 grams (13 oz). We are still in the process of perfecting Ultra and moving it to production so it is subject to change.

Last updated: January 17, 2021 23:46

What kind of buckle does Ultra have?

Ultra will have an adjustable pinch-release buckle.

Last updated: January 17, 2021 23:46

How long does the battery last?

With a 1100mAh rechargeable battery inside, Ultra will last up to 10 hours with the lights set on maximum brightness - and even longer if you adjust the brightness & frequency in the Lumos app.

Last updated: January 17, 2021 23:46

How many remotes controls can I use with Ultra?

You can pair up to two remotes with one helmet and all our remotes are compatible with all our helmets.

Last updated: January 17, 2021 23:46

Can I replace the battery of the remote?

Yes! The remote that comes with Ultra has a replaceable 3V Lithium battery CR2032 inside.

Last updated: January 17, 2021 23:46

What smart features does Ultra have?

  • 1 strip of white COB LEDs in the front.
  • 2 strips of red and orange COB LEDs on the back.
  • Rear turn signals that can be activated with the included remote control.
  • Compatible with the Lumos Companion App. Customize your light flashing patterns, check your battery life, track your activity and sync with Strava and Apple Health.
  • Gesture Recognition Feature with Apple Watch (Serie 1 and later).
Last updated: January 17, 2021 23:46

What are COB LEDs?

COB stands for Circuit On Board which gives a brighter, yet more diffuse, even glow. Ultra will be the first helmet to feature and integrate COB LEDs into a helmet in this way.

The helmet will be equipped with 98 COB LEDs in total. The front light will have 30 COB LED diodes ultra tightly packed together. The rear lights include 34 red COB LED diodes and 34 orange COB LED diodes.

Last updated: January 17, 2021 23:46

How can I activate the turn signals?

The turn signals can be activated in 4 different ways: - the Remote that comes with Ultra - the Lumos companion app compatible with Android and iOS - an Apple Watch - any other Lumos Remote

Last updated: January 17, 2021 23:46

Does Lumos Ultra have front turn signals?

No, but it does have rear turn signals. Our goal was to create a great helmet for you for a very budget friendly price. Due to this, and because of the design of the helmet, we had to decide to give up on the front turn signals. The rear turn signals are present and they will help you better communicate with cars coming from behind. The helmet protects your head and the lights make you more visible on the road.

Last updated: May 25, 2020 21:35

Is the Lumos companion app compatible with Android phones? And iPhones?

Yes, the Lumos companion app is compatible with Android as well as iOS.

Last updated: January 17, 2021 23:46

Does Lumos Ultra have an automatic brake light?

We wanted to create a great smart helmet for you for a very budget friendly price, while still making you more visible on the road. Due to this Ultra does not come standard with the automatic brake light feature, but it’s now available as optional upgrade.

All you need to do is add the Lumos Remote to your pledge in the BackerKit survey. You can pair up to 2 remotes with one helmet.

Last updated: March 09, 2021 03:24

What can I do with the Lumos companion app?

To get the most out of your helmet, you can download the Lumos companion app for iPhones and Android phones.

The helmet is completely functional without the app, however the app enables you to change the settings of your helmet. With the app you can adjust the light and beeping settings, see the latest battery reading, activate the turn signals and more.

Last updated: January 17, 2021 23:46

With which smart watches does the helmet work?

Currently our gesture recognition feature only works with Apple Watch. It is compatible with series 1 and above; provided you run watch OS version 4.2 or above.

At our team’s current size it simply isn’t feasible to work on expanding the gesture recognition feature to other smartwatches. That said, you still have various options to activate the turn signals. You can do so with the Ultra Remote, any other Lumos Remote or the Lumos companion app.

Last updated: January 17, 2021 23:46

Is it weatherproof?

Come rain, come shine, you can always bring Ultra on your rides.

Last updated: January 17, 2021 23:46

Can I use a fast charger?

You should be able to charge the helmet at 5V - 5.2V & 0.5A. We do recommended to check the label/print on the charger. If the charger mentions 5V or 5.2V you can safely charge the helmet with it.

Although fast charging is not supported by Ultra, we have decided to go with an USB-C charging cable for convenience and longevity reasons.

Last updated: January 17, 2021 23:46

Does Lumos Ultra have front and rear turn signals?

Lumos Ultra comes with rear turn signals. Our goal was to create a great helmet for you for a very budget friendly price. Due to this, and because of the design of the helmet, we had to decide to give up on the front turn signals. The rear turn signals are present and they will help you better communicate with cars coming from behind. The helmet protects your head and the lights make you more visible on the road.

Last updated: January 17, 2021 23:46

Can't find survey - For people who log into Indiegogo with their Apple ID.

For people who log into Indiegogo with their Apple ID. This is a special note for backers who have pledged to the Indiegogo campaign using their AppleID.

Backers who have pledged to the campaign using their AppleID but haven’t completely set up their Apple Pay account (linking their email address to their Apple Wallet) will have issues receiving their emails from BackerKit.

If you have a @[email protected] email address linked to your Indiegogo account then you will need to reach out to BackerKit Support to update your email address in BackerKit.

Last updated: March 09, 2021 14:39

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Indiegogo!
No shipping updates are provided.
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The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

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After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

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